FAQ
Filter by topic
All
Need Help?
Can't find the answer you're looking for? Our support team is ready to help! Reach out and we'll get back to you within 24 hours.
Shipping & Delivery
Where do you ship from?
GadgetStacker works with a network of warehouses and fulfilment partners. Your order will usually be shipped from the location where your product is available within your country and can be delivered most efficiently. Our Eindhoven address is our business and contact location. It does not necessarily mean that every product is shipped from Eindhoven.
How long does shipping take?
Estimated delivery times after processing are:
Netherlands: approximately 1–2 business days
International orders: approximately 3–5 business days
These are estimated delivery times and not guaranteed arrival dates. Customs checks, carrier delays, holidays and local delivery conditions may occasionally cause delays.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery address, selected shipping method, product size and product weight. Any available free-shipping promotion will be shown at checkout.
Do you provide tracking information?
When tracking is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched. Please allow 24–72 hours for the tracking information to become active after the carrier receives your parcel.
Do you ship internationally?
Yes! GadgetStacker ships worldwide. Some products may be restricted in certain countries because of local regulations, battery restrictions, customs requirements or carrier limitations. We will contact you if we are unable to deliver a product to your address.
Orders & Payments
What payment methods do you accept?
We accept several secure payment methods, including:
American Express, Apple Pay, Bancontact, Google Pay, Klarna, Maestro, Mastercard, MobilePay, PayPal, Shop Pay, UnionPay and Visa.
The available options may vary depending on your country and will be displayed during checkout.
Can I modify or cancel my order?
You have 1 hour after you placed the order to adjust or cancel the order.
We can only make changes or cancel an order before it has been processed, packed or shipped. Once an order has been dispatched, it can no longer be cancelled and must be handled through our return process.
Why was my payment declined?
A payment may be declined because of incorrect payment details, insufficient funds, a spending limit or a security restriction placed by your bank or payment provider.
Please verify your information, try another available payment method or contact your bank for additional assistance.
Do you charge sales tax?
Applicable taxes will be included or calculated during checkout where required.
For international deliveries, additional customs duties, import taxes or handling charges may still be applied by your local authorities.
Returns & Refunds
What is your return policy?
GadgetStacker offers a 30-day money-back guarantee.
You have 30 calendar days after receiving your order to contact us and request a return. To qualify, the product must normally be unused, unworn, undamaged and returned with its original packaging, accessories, manuals and components. Your mandatory consumer rights remain unaffected.
How do I start a return?
Contact us at thegadgetstacker@gmail.com before sending anything back.
Please provide:
- Your full name
- Your order number
- The product you want to return
- The reason for the return
- Photographs or videos if the item is damaged, defective or incorrect
Once your request has been reviewed, we will provide the return address and instructions.
Please do not return a product before receiving return instructions from us.
Who pays for return shipping?
For standard returns under our 30-day money-back guarantee, the customer is responsible for arranging and paying the return shipping costs.
When we confirm that a product was delivered damaged, defective or incorrect, we will provide an appropriate solution without additional return costs to the customer, as required by applicable consumer law.
How long do refunds take?
After your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are normally issued to the original payment method within 10 business days. Your bank or payment provider may require additional time before the refund appears in your account.
Can I exchange an product?
The fastest way to receive another product, colour or variation is to return the original product and place a new order once your return has been accepted.
If your product arrived damaged, defective or incorrect, we may offer a replacement without requiring a separate purchase.
Products & Quality
Are your products covered by a warranty?
Warranty coverage may vary by product and manufacturer. When a specific manufacturer’s warranty is included, it will be stated on the relevant product page.
Regardless of any additional warranty, please contact us promptly if your product arrives damaged, defective or incorrect. Your applicable statutory consumer rights remain unaffected.
Where do your products come from?
GadgetStacker selects products from different partnered factories, manufacturers, suppliers and fulfilment partners around the world.
Using multiple fulfilment locations allows us to offer a wider selection of trending gadgets, accessories, lighting products, toys and lifestyle items.
Are product images accurate?
We make every reasonable effort to display products, colours, dimensions and features accurately.
However, colours and models may look different depending on your screen settings, lighting conditions or minor manufacturer updates. Packaging and small design details may also occasionally vary.
Please review the full product description and selected variation before ordering.
Do you test your products?
Yes we do. All products that we sell are carefully selected and tested by our entire team.