Refund policy
30-Day Money-Back Guarantee
At Gadget Stacker, we want you to feel confident about your purchase. That is why we offer a 30-day money-back guarantee.
You have 30 calendar days from the date your order is delivered to request a return.
Sale and discounted products are also eligible for our 30-day return policy unless they were clearly marked as final sale before purchase and excluding returns is permitted by applicable law.
Our 30-day money-back guarantee is offered in addition to any mandatory consumer rights that apply in your country.
Return Eligibility
To qualify for a return under our voluntary 30-day money-back guarantee, the following conditions must normally be met:
- You must request the return within 30 calendar days of receiving your order.
- The product must be in the same condition in which you received it.
- The product must be unused, unworn and undamaged.
- The product must include all original accessories, components, manuals and tags.
- The product must be returned in its original packaging where reasonably possible.
- You must provide your order confirmation, receipt or other proof of purchase.
Products that are damaged through misuse, show excessive signs of use or are returned with missing parts may not qualify for a full refund.
These conditions do not limit any mandatory legal rights you may have when a product is faulty, damaged, incorrect or not as described.
How to Request a Return
Before returning a product, contact us at:
Please include:
- Your full name;
- Your order number;
- The product you want to return;
- The reason for the return; and
- Photographs or videos when the product is damaged, defective or incorrect.
After your return request has been reviewed and accepted, we will provide you with the correct return address and return instructions.
Products must not be returned without contacting us first. Unauthorised returns or products sent to an incorrect address may not be accepted.
Return Shipping Costs
For standard returns and change-of-mind returns under our 30-day money-back guarantee, the customer is responsible for arranging and paying the return shipping costs.
We do not provide a prepaid return label for standard returns. Return shipping costs are non-refundable unless applicable law requires otherwise.
We strongly recommend using a tracked shipping service and keeping your shipping receipt until your refund has been completed.
The customer is responsible for the returned product until it has been delivered to the return address provided by us. Gadget Stacker cannot be held responsible for products that are lost, damaged or delivered to an incorrect address during the return shipment.
For returns made under our voluntary 30-day money-back guarantee, a refund will be processed only after the returned product has been received and inspected.
Different rules may apply when exercising a statutory right of withdrawal or returning a damaged, defective or incorrect product.
Sale Items
Sale and discounted products are eligible for our 30-day return policy unless they were clearly marked as final sale before purchase.
A final-sale designation does not limit any mandatory legal rights. A product may still qualify for a remedy if it is defective, damaged, incorrect, unsafe or not as described.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as it is delivered.
Contact us as soon as possible if:
- The product arrived damaged;
- The product is defective;
- You received the wrong product;
- Parts or accessories are missing; or
- The product is materially different from its description.
Please email thegadgetstacker@gmail.com with your order number and clear photographs or videos showing the problem.
After reviewing your claim, we may offer an appropriate solution, including:
- A replacement product;
- A repair, where appropriate;
- A partial refund; or
- A full refund.
Where we confirm that a product is damaged, defective, incorrect or not as described, we will provide an appropriate return solution without charging the customer return costs where required by applicable consumer law.
Please do not discard, alter, repair or intentionally damage the product before we have reviewed your claim.
Exceptions and Non-Returnable Products
Some products cannot be returned for health, hygiene, safety or other legal reasons. These may include:
- Perishable products, such as food, flowers or plants;
- Personalised, customised or specially ordered products;
- Sealed health, hygiene or personal-care products after the seal has been broken;
- Hazardous materials;
- Flammable liquids or gases;
- Products that deteriorate or expire quickly; and
- Gift cards.
An exception applies only where excluding the return is permitted under applicable law.
Please contact us at thegadgetstacker@gmail.com before returning a product if you are unsure whether it qualifies.
Exchanges
We do not directly process standard exchanges.
The fastest way to receive a different product is to return the original product. After your return has been accepted, you can place a separate order for the new product.
If you received a damaged, defective or incorrect product, contact us before placing another order. We will review the issue and advise you about the available replacement options.
European Union Right of Withdrawal
Customers in the European Union generally have a statutory right to withdraw from an eligible online purchase within 14 calendar days without providing a reason.
The withdrawal period normally begins on the day after the customer, or a person designated by the customer, receives the product.
To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable withdrawal period by contacting:
After notifying us, you must return the product within the legally applicable return period.
Unless we have agreed to pay the return costs, the customer is responsible for the direct cost of returning the product, provided that the customer was properly informed of this responsibility before purchasing.
When an entire eligible order is cancelled under the statutory right of withdrawal, we will refund:
- The purchase price; and
- The cost of the least expensive standard delivery option offered by us.
Additional delivery costs resulting from choosing an expedited, premium or more expensive delivery method will not be refunded.
We may withhold reimbursement until we have received the returned product or until the customer provides acceptable evidence that the product has been sent back, whichever occurs first.
Customers may inspect a product only to the extent reasonably necessary to establish its nature, characteristics and operation. We may make an appropriate deduction from the refund if the product has lost value because it was handled more than reasonably necessary.
Certain products are legally excluded from the right of withdrawal, including some personalised, perishable, sealed hygiene and digital products.
Nothing in this policy limits or removes any mandatory rights available under European Union or national consumer law.
Refunds
Once your returned product has been received, we will inspect it and notify you whether the refund has been approved.
If the refund is approved, it will be issued to the original payment method.
We aim to process approved refunds within 10 business days. Your bank, credit card provider or payment service may require additional time to display the refund in your account.
For voluntary returns made under our 30-day money-back guarantee:
- Return shipping costs are not refundable;
- Original delivery costs are not refundable unless required by applicable law; and
- The product must meet the eligibility requirements described in this policy.
Refunds relating to the statutory European Union right of withdrawal will be handled in accordance with the legally required time limits and conditions.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at:
Order Cancellations
Contact us as soon as possible if you want to cancel or change an order.
We cannot guarantee that an order can be cancelled after it has entered processing or has been shipped. If the order has already been shipped, you may need to wait until it is delivered and then request a return.
Contact Us
For questions about returns, damaged products or refunds, contact us at: